1. REFUND

We do not offer refunds for services that have already been completed.

If you are not satisfied with your service, please notify us before leaving the salon so we can address the issue promptly.

2. GIFT CARDS

Gift Certificates must be presented at the time of service.

They are non-refundable, treated as cash, and will not be replaced if lost or stolen.

They are redeemable for services at their original purchase value and cannot be exchanged for cash.

3. CLIENT WELLNESS

If you are feeling unwell (fever, cold, flu, infections), we kindly ask that you reschedule your appointment.

If any open wounds, fungus, or infections are present, we may refuse service for your safety and that of others.

Please inform us of any skin sensitivities, allergies, or medical conditions before starting a service.

4. PETS

Except for service animals, pets of any kind are NOT allowed in the salon.

To protect our clients who are more susceptible to allergens, no animals are permitted at any time.

5. SALON ENVIRONMENT

Please set your cell phones to low volume.

FaceTime, speaker phone, or similar communication is not permitted to preserve guest experience and privacy.

6. SERVICE WARRANTY

We offer a 3-day warranty for gel, dip powder, and acrylic services.

Warranty does not apply to breaks caused by customer mishandling.

Receipt or photo proof may be required.

7. CHILDREN'S SAFETY

• Children must remain under the supervision of a parent/guardian at all times.

• Children under 12 years old may receive services only with parental consent.

• Children under 16 years old are not permitted to handle payment cards without a parent or guardian present.

8. LOST OR STOLEN ITEMS

We are not responsible for any lost or stolen personal belongings.

9. PEDICURE CHAIRS

Only clients receiving pedicure services are allowed to sit on the pedicure chairs.

10. COUPONS

• Coupons may not be used to purchase gift cards

• Cannot be combined with other promotions

• Must be presented at time of service

• One coupon per customer per visit

• No cash value

• Salon reserves the right to modify or cancel coupons at any time

11. CUSTOMER CONDUCT

• We reserve the right to refuse service to anyone who is rude or disruptive.

• No dangerous items, weapons, or pets allowed.

• No recording videos inside the spa.

12. PERSONAL ITEMS

We are not responsible for lost or stolen personal belongings.